KYO-MART

Challenges Encountered

• ‍Peak-hour bottlenecks: High ordering and checkout pressure without disrupting the store’s elegant ambience.‍
• Elevated customer expectations: Guests demanded both fast, self-service convenience and high-end quality.‍
• Integrated marketing needs: Promotions and membership enrollment had to be seamlessly embedded into the guest journey.

‍

POS Pad

‍

• Minimalist tablet-based hardware with customer-facing display for transparent checkout.
• One-tap ordering, add-ons, and redemption; easy for staff to operate.
• Real-time sales and inventory tracking enables data-driven management.

‍

Self-Service Kiosk

‍

• Reduces front-of-house pressure during peak hours with self-order and quick-pay.
• Intelligent recommendations and integrated loyalty signup.
• Promotions are naturally embedded in the process, boosting average spend and repeat visits.

‍

QR Code Pick-Up & Redemption

‍

• Orders move directly into preparation with real-time progress display.
• Members receive SMS updates to track status.
• QR redemption ensures smooth pick-up, reducing errors and confusion.

‍

Proven Results

With MenuSifu’s digital solutions, KYO Mart successfully combined its luxury brand identity with high-efficiency operations:

• Significant improvement in order-taking and food preparation speed during peak hours.
• Front-of-house staff are free to focus on customer engagement instead of repetitive tasks.
• Seamless product promotion and loyalty enrollment driving higher conversion and repeat business.

‍

KYO Mart demonstrates how MenuSifu enables premium tea brands to deliver refined customer experiences while operating with precision and efficiency.