Since entering the U.S. market in 2016, Happy Lamb Hot Pot has built a loyal following with its signature broths and consistent quality. During weekends and holidays, locations are often packed with long lines and full tables.
With that popularity came pressure.
Traditional paper menus, manual ordering, and cashier-based checkout created bottlenecks. Guests had to wait repeatedly—for ordering, add-ons, and payment. Servers ran back and forth between tables and terminals. During peak hours, service slowed, staff stress increased, and table turnover suffered.
Happy Lamb needed more than faster service—it needed a smarter flow.
They partnered with MenuSifu and implemented POS MX, POS Pay Pad, E-Menu, and QR self-ordering to redesign the entire dining experience.
With E-Menu and QR ordering, guests can place orders and add items as soon as they sit down—multiple guests at the same table can order simultaneously, without waiting for a server.Using POS Pay Pad, staff can assist and close checks right at the table, keeping traffic moving during rush hours.POS MX connects tables, orders, and payments in real time, giving both front and back of house full visibility and control.
The impact was immediate. With faster ordering, smoother add-ons, and higher accuracy, the entire dining flow became more efficient and predictable. Quicker checkout, higher table turnover, reduced staff stress, and improved guest satisfaction followed naturally—even at the busiest times.
By shifting from server-dependent workflows to guest-driven ordering, Happy Lamb transformed peak-hour chaos into controlled efficiency—proving that even the most complex hot pot operations can run smoothly with the right technology.
