Red Crab is a well-known seafood restaurant chain recognized for its bold flavors and energetic dining experience. With multiple locations and strong customer traffic, Red Crab built a loyal following across the U.S. market.
As the brand continued to grow, the team began to feel the limits of their old system.
The previous POS was complex to operate, slow to process orders, and disconnected from online ordering and payments. Staff training took too long, order errors occurred more often, and customers waited longer than they should—especially during busy hours. Red Crab needed a modern solution that could support both speed and scale.
That's when they partnered with MenuSifu.
Red Crab implemented MenuSifu's POS system, online ordering website, and integrated payment solution to upgrade the entire operation.
With an intuitive interface and fast processing, staff can now take orders, send tickets to the kitchen, and close checks with minimal steps—reducing confusion and training time. Orders flow quickly and accurately, keeping the kitchen and front of house in sync.
Through a custom online ordering website, guests can browse the menu, place orders, and make payments directly from their phones or computers. This added convenience expanded Red Crab's sales channels and captured more off-premise demand.
The results were clear. With faster ordering, shorter wait times, and improved accuracy, Red Crab significantly enhanced both service flow and guest experience.Online orders and average check size increased, operations became more efficient, and real-time data now supports smarter menu and inventory decisions.
By upgrading to a fully connected digital system, Red Crab transformed daily operations into a scalable, high-performance engine—supporting continued growth without sacrificing service quality.
