Intelligent digital communications changing the world: Are you ready for it?

Drive-thru and other types of restaurant digital signage are getting smarter nearly by the second, which could trigger customer connection opportunities for restaurant operators.Personalized messages and real-time situational response to customers' needs is rapidly approaching with the aid of artificial intelligence and deep learning. With deep learning, AI-driven platforms evaluate large data sets, typically in [...]

By | 2019-03-27T17:09:53+00:00 March 27th, 2019|English|0 Comments

Pressure is mounting on food delivery app DoorDash to change its controversial tipping policy

For a moment, it seemed like the food delivery app DoorDash would get away largely unscathed over allegations that it was pocketing its workers’ tips. Now, with an official investigation and a tech worker boycott, there’s a growing problem for the company over its tipping policies. Last month, DoorDash — along with other food and [...]

By | 2021-10-17T17:00:06+00:00 March 27th, 2019|English|0 Comments

How will next-gen chefs contribute to restaurants of the future?

A new report examines student ideas for innovation, efficiency and technology from the National ProStart Invitational. Have you ever wondered what restaurants in the future might look like? Will they feature menus that scientifically boost your mood or be retrofitted into solar-powered food trucks? Those are just a couple of the ideas some next-generation chefs [...]

By | 2019-02-26T00:57:05+00:00 February 26th, 2019|English|0 Comments

Dinner for One: How Restaurants Welcome Solo Diners

Most restaurants set tables for groups. Certain reservation booking systems only offer seating for parties of two. But, despite the fact that restaurants are designed as social spaces, complete with menus of “share plates,” some restaurants are embracing the presence of the solo diner. “I think it’s a real compliment,” New York City restaurateur Will [...]

By | 2019-02-25T23:22:36+00:00 February 25th, 2019|English|0 Comments

Digital ordering to triple by 2020

Restaurant digital orders have grown an average of 23 percent, per year since 2013, and will triple by the end of 2020, according to a report from NPD Group. The report, called Delivering Digital Convenience, found that 70 percent of a restaurant's digital orders come through its mobile app or its website, with the remaining [...]

By | 2019-02-25T23:12:56+00:00 February 25th, 2019|English|0 Comments

Chipotle’s digital sales climb 66 percent

Chipotle Mexican Grill reported late Wednesday afternoon that its efforts in digitizing its restaurant experience is paying off as revenue increased 10.4 percent to $1.2 billion and that same-store sales were up 6.1 percent in fourth quarter, ended Dec. 31, 2018. "I'm very pleased to report strong fourth quarter results with 6.1 percent comparable restaurant [...]

By | 2019-02-25T23:08:23+00:00 February 25th, 2019|English|0 Comments

Jimmy John’s CEO refuses to partner with UberEats, DoorDash, Grubhub

Jimmy John's CEO James North has officially taken an anti-third-party delivery stance, telling FastCasual in an email Thursday that it would never authorize outside companies, including Uber Eats, DoorDash or Grubhub, to deliver its sandwiches. "We are, faster, fresher, better value, and more consistent at delivery than the third-party services," he said. Jimmy John's, which [...]

By | 2020-08-25T12:54:14+00:00 February 25th, 2019|English|0 Comments

Single-Use Foam Banned for New York City Businesses in New Year

In a move to make the city more environmentally friendly, businesses across the boroughs will be banned from using and selling single-use foam products in the new year. Beginning Jan. 1, stores and food-service businesses can no longer sell or possess foam items like food takeout clamshells, plates, cups and bowls. Manufacturers and stores will [...]

By | 2019-01-31T11:50:28+00:00 January 31st, 2019|English|0 Comments

What Today’s Customers Want from Quick-Serves

- Are loyalty and Incentives, not food quality, the future of guest retention? - McDonald's guests aren't shy about trying other restaurant brands. Are we past the days when a single-customer strategy could sustain a quick-service restaurant brand? As Steve Bagdasarian, the GM of Publishers Clearing House’s Media division puts it, “[Quick-serves] are in a [...]

By | 2019-01-30T12:43:36+00:00 January 30th, 2019|English|0 Comments

5 ways fast casuals can combat rising minimum wages

By Mark Kuperman, COO, Revenue Management Solutions   More states around the U.S. are raising the minimum wage in 2019. In total, 20 states will raise their minimum wage this year, with major increases of $1 per hour in Maine and Massachusetts. In some states, the minimum-wage increases are substantial. For example, Maine's increase will be 10 [...]

By | 2020-08-25T12:54:14+00:00 January 30th, 2019|English|0 Comments