- Are loyalty and Incentives, not food quality, the future of guest retention? - McDonald's guests aren't shy about trying other restaurant brands. Are we past the days when a single-customer strategy could sustain a quick-service restaurant brand? As Steve Bagdasarian, the [...]

By Mark Kuperman, COO, Revenue Management Solutions   More states around the U.S. are raising the minimum wage in 2019. In total, 20 states will raise their minimum wage this year, with major increases of $1 per hour in Maine and Massachusetts. In some [...]

The mandatory wage increase, to $15 from $13 per hour, went into effect Dec. 31 for all employers in the city with 11 or more employees. (Photo by SPENCER PLATT/GETTY IMAGES)   MORE THAN three-quarters of restaurants in New York City have reduced employee [...]

More than 20 states and a number of municipalities will be increasing the minimum wage just before or on New Year’s Day 2019, including recent statewide increases approved by voters in Arkansas and Missouri. Voters in both states turned out Nov. 6 [...]

As Chinese tourists pour into the United States and Canada, merchants are preparing for them by outfitting their checkouts to accept WeChat Pay and Alipay, the two leading Chinese mobile-payments services. The latest is 7-Eleven Inc., which said Tuesday it is enabling [...]

Americans should not eat any romaine lettuce amid concerns over a new E. coli outbreak, the Centers for Disease Control and Prevention warned Tuesday. Consumers should throw away any romaine lettuce, and retailers and restaurants should not sell or serve it, the CDC said. At [...]